You can request order cancellation (up to 24h, provided your order hasn't been shipped) or request RMA (return merchandise authorization) number for any received orders. Always obtain RMA number from our support as any UNAUTHORIZED refunds will severely delay refund processing time.
PLEASE NOTE: UNAUTHORIZED RETURNS MARKED AS 'RETURN TO SENDER' WILL NOT BE PROCESSED BY THE WAREHOUSE OR REFUNDED.
Return request has to be initiated within 30 days of the initial order and 15 days of receipt/delivery of all recurring orders. All products should be returned unopened. Opened products will not be accepted or refunded.
Please read our T&Cs for a detailed Returns Policy. Please allow 24h for us to process your request (weekdays only). The fastest way to request changes to your order is by giving us a call or via web chat Monday- Friday 9am-6pm EST and Saturday & Sunday 9am-1pm EST.